Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request via email firstname.lastname@example.org. We will make our best efforts to apply the requested change, however it may not be possible to stop or change an order that is already in process.
Note that many items that are non-returnable may not be cancelled. These products are identified on the product page and on your order confirmation. If there are any questions or concerns, Customer Service will work with you to clarify your options.
Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you will be asked to submit a Return Authorization Request once you receive the item. A refund will be issued following the standard Return Process.
Change orders can typically follow the same procedure as a cancellation. The same stipulations outlined above apply.
Please contact Customer Service if you have any questions.